Frequently Asked Questions
Everything you need to know about bringing Marcato quality into your home.
What is the typical shipping timeline for furniture orders?
Standard shipping usually takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large furniture?
Yes, we offer premium white-glove delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Marcato account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
Sustainability is at our core. All Marcato wooden furniture is crafted using FSC-certified timber and non-toxic, eco-friendly finishes to ensure safety for your home and the planet.